Patient Info

Appointment Policy

The staff at Willow Pediatric Dentistry is committed to providing the highest quality of dental care to our patients. We will do our best to accommodate your schedule and dental needs. Your scheduled appointment is saved exclusively for you and we have prepared in advance for your visit. Please be advised of the following scheduling policies.

  • We require 24 hours notice for a cancelled or rescheduled appointment. We understand emergencies happen and they will be taken into consideration. When 24 hour notice is given, we are able to offer the appointment to another patient in need of dental care.

  • If the appointment is not cancelled or rescheduled without a 24 hour notice, we reserve the right to charge $35.00 per occurrence. The $35.00 fee will need to be paid before future visits in our office.

  • If you have 3 or more missed or cancelled appointments without a 24 hour notice, within one year time frame, we reserve the right to dismiss you and your family from the practice.

Treatment Room Policy

The staff at Willow Pediatric Dentistry is committed to providing the highest quality of dental care to our patients. We encourage our parents to enable their children to complete treatment on their own and be proud of their accomplishments. We take great care in building trust with your child and helping them learn how to be great dental patients even when it is not easy all the time. If there is ever a problem that we cannot help the child with, we will have the parent join the team effort to help and together figure out how best to proceed.

No child is the same and may respond differently depending on the time of day or situations in their lives and sometimes, everyone can have a bad day. Therefore, there are times when a parent may be asked or need to accompany their child into the operatory from the onset of treatment. One parent may be invited to stay in the treatment room with their child, however, we ask that all siblings stay in the waiting room and be accompanied by a parent or guardian. As we try to build rapport with your child, we ask that you be a silent observer while in the treatment area, this way your child can focus on what we need to accomplish, be able to communicate with us and be able to respond to direction.

We ask for your cooperation in participating in providing the best dental environment possible. Due to patient and practitioner privacy laws, no video or pictures are allowed in treatment areas. If you need to use your cell phone during their appointment, you are welcome to do so in the reception area.

Late Policy

We strive to stay on time and are devoted to the children we serve. Occasionally emergencies do arise and we may have to provide unforseen procedures. Our staff will do our best to communicate to you if we are running behind and appreciate your understanding.

If you are more than 10 minutes late, it may be necessary to reschedule your child’s appointment. If our schedule allows, we will try to accommodate you, however you may have a wait. We value your time and hope you value you ours as well.